Shipping & Refund

Shipping

• Standard Shipping: Free on all UK orders.

• Delivery Time: Estimated 2 business days for standard orders.

• Expedited Shipping: Not available at the moment but will be introduced soon.

• Orders are processed within 24 hours and shipped the next business day.

• Orders placed on weekends or holidays will be processed the next business day.

Refund Policy

• You may request a refund within 30 days of receiving your order.

• Items must be returned in their original condition, unused, and in original packaging.

• Refunds are processed within 5-7 business days after the returned item is received.

• Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

• Refunds will be issued to the original payment method.

Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact our customer support at [customer support email] within 48 hours of receiving your order. We will arrange a replacement or refund as needed.

For assistance, contact us at info@ecoveeve.com.